Skip to main content
ergonomicoffice
ENQUIRE NOW 1300 555 930
  • SHOP
    • Chairs
      • Duo Comfort
      • Executive
      • Humanscale Chairs
      • Mesh Back
      • Dynamic Movement Seating
      • Petite / Compact Seat
      • Gel Seat Chairs
      • Heavy Duty
      • Technician High Lift + FootRing
      • HÅG Capisco
      • Saddle
      • Sit stand
      • Price Point
      • VISITOR SEATING
    • Desks
      • Height adjustable
        • Electric Sit-to-Stand
        • Manual
      • Sit Stand Workstation
      • Accessories
      • Ergotron
      • Dividers & partitions
      • Fixed Height Desking
      • Flip Top Tables
      • QuickStand
    • Monitor
      • Risers
      • Monitor Arms
        • Desk mount
        • Dual
        • Single
    • Computer
      • Keyboard
        • Wireless
        • Split
        • Compact
        • Numeric
      • Mouse
        • Wireless
        • Vertical
        • Central Mouse / Roller Mouse
        • Trackball
        • Adjustable
      • Keyboard trays
      • Desk Sleeve Lozenge
      • Keyboard Trays
      • Medical/Hygiene
    • Laptop
      • Stand
      • Keyboard
      • Arms
      • Laptop Carry Bags
    • Accessories
      • Footrest
      • Wrist Rest
      • Document Holders
      • Slopes
      • Tablet & iPad
      • Forearm Supports
      • Desk Sleeve
      • Headset
      • Lumbar Cushion
      • Acoustic Screens
      • Activity Based Working
      • Fellowes Products
      • POWER RAILS
      • Storage
      • Task Lighting
    • Software
      • Guardian-EOS™
    • Office Installations
      • Office Installations
    • Copy Holders
    • Office Storage
    • Screens Dividers
    • Visitor Seating
  • OFFICE INSTALLATIONS
  • ABOUT US
  • CONTACT US
  • Make Payment
0
ergonomicoffice
0
  • SHOP
    • Chairs
      • Duo Comfort
      • Executive
      • Humanscale Chairs
      • Mesh Back
      • Dynamic Movement Seating
      • Petite / Compact Seat
      • Gel Seat Chairs
      • Heavy Duty
      • Technician High Lift + FootRing
      • HÅG Capisco
      • Saddle
      • Sit stand
      • Price Point
      • VISITOR SEATING
    • Desks
      • Height adjustable
        • Electric Sit-to-Stand
        • Manual
      • Sit Stand Workstation
      • Accessories
      • Ergotron
      • Dividers & partitions
      • Fixed Height Desking
      • Flip Top Tables
      • QuickStand
    • Monitor
      • Risers
      • Monitor Arms
        • Desk mount
        • Dual
        • Single
    • Computer
      • Keyboard
        • Wireless
        • Split
        • Compact
        • Numeric
      • Mouse
        • Wireless
        • Vertical
        • Central Mouse / Roller Mouse
        • Trackball
        • Adjustable
      • Keyboard trays
      • Desk Sleeve Lozenge
      • Keyboard Trays
      • Medical/Hygiene
    • Laptop
      • Stand
      • Keyboard
      • Arms
      • Laptop Carry Bags
    • Accessories
      • Footrest
      • Wrist Rest
      • Document Holders
      • Slopes
      • Tablet & iPad
      • Forearm Supports
      • Desk Sleeve
      • Headset
      • Lumbar Cushion
      • Acoustic Screens
      • Activity Based Working
      • Fellowes Products
      • POWER RAILS
      • Storage
      • Task Lighting
    • Software
      • Guardian-EOS™
    • Office Installations
      • Office Installations
    • Copy Holders
    • Office Storage
    • Screens Dividers
    • Visitor Seating
  • OFFICE INSTALLATIONS
  • ABOUT US
  • CONTACT US
  • Make Payment
  • Home
  • Terms of Use

Terms of Use

Website Terms of Use – ergonomicoffice

ergonomicoffice Pty Limited (ABN 87 008 617 794)
(“Supplier”, “we”, “us”, “our”)

By accessing this website, placing an order or using any service provided by ergonomicoffice, you (“Buyer”, “you”, “your”) agree to these Terms of Use.


1. Definitions

“Supplier” means ergonomicoffice Pty Limited.

"User" means any individual, organisation or entity perusing this website
“Buyer” means any individual, organisation or entity submitting an Order.
“Goods” means the products supplied under an accepted Order.
“Order” means a request from the Buyer to purchase Goods via our website, email or purchase order.


2. Payment Terms

We accept:

  • Electronic Funds Transfer (EFT).  BSB and Account numbers on your Invoice

  • Secure online credit card payment (via EWAY or equivalent gateway)

  • Approved trading account terms

 Payment must be received in full before Goods are dispatched unless prior account terms exist   eg. all Government Agencies are automatically on Account Terms


3. Debt Recovery & Late Payment

The Buyer agrees to pay:

  • All debt recovery and collection agency fees

  • All legal costs incurred by the Supplier due to payment default

  • Interest on overdue amounts at 1.5% per month, calculated daily

These amounts become payable on demand.


4. Title Risk & PPSA

4.1 Retention of Title

Legal and equitable title to the Goods remains with the Supplier until payment is received in Full.

4.2 Right of Entry

If payment remains outstanding 60 days after the due date, the Buyer grants the Supplier (or its agents) the right to:

  • Enter the Buyer’s premises

  • Recover or repossess the Goods

  • Remove the Goods without liability for damage caused during reasonable recovery activities

4.3 PPSA Registration

The Buyer acknowledges:

  • These Terms create a security interest under the Personal Property Securities Act 2009 (PPSA).

  • The Supplier may register this interest on the PPSR without notice.

  • The Buyer waives rights to receive PPSA notices to the extent permitted by law.

4.4 Risk

Risk passes to the Buyer upon delivery to the Buyer’s premises, reception area, designated delivery point or approval of an Authority to Leave (ATL).


5. Australian Consumer Law (Mandatory Warranty Disclosure)

Nothing in these Terms excludes or restricts the Buyer’s rights under the Australian Consumer Law (ACL).

You are entitled to a repair, replacement or refund if the Goods:

  • Are faulty

  • Are not of acceptable quality

  • Do not match their description

  • Are unfit for a disclosed purpose

These statutory guarantees apply in addition to any manufacturer warranty.


6. Returns, Refunds & Warranty Claims

6.1 Change of Mind

We may accept change-of-mind returns at our discretion if:

  • The item is unused

  • In original packaging

  • Returned within 14 days

  • Not a custom-order or clearance item

Restocking fees of 10 % may apply.

6.2 Faulty Goods

Faulty Goods will be repaired, replaced or refunded in accordance with the ACL and manufacturer warranty terms.

6.3 Exclusions

Returns are not accepted where Goods have been:

  • Used or assembled incorrectly

  • Damaged by misuse, accident or neglect

  • Modified without authorisation


7. Indemnity

To the extent permitted by law, the Buyer indemnifies the Supplier against all claims, losses, liabilities, damages, and expenses arising from:

  • Misuse or modification of the Goods

  • Breach of these Terms

  • Use of Goods in a manner not recommended by the Supplier or manufacturer

This indemnity does not limit the Buyer’s statutory rights under the ACL.


8. Intellectual Property

All intellectual property relating to our Goods, website and documentation remains the property of the Supplier including:

  • Copyright

  • Trademarks

  • Design rights

  • Trade names

  • Product images

  • Technical drawings, manuals, PDFs

  • Software, firmware or configuration files

  • Marketing materials, 3D renders, photography, and website content

The User or Buyer must not reproduce, modify, distribute or use any intellectual property without written permission.


9. USAGE Statement - Ergonomic Office Framework™

Usage Statement: R E P O S E™Framework Vision Reach Support Movement.  The natural low-load comfort outcome achieved when vision, support, reach and movement are aligned through the four systems of the ergonomic office Framework. The R E P O S E™ outcome, the ergonomic office P O S T U R E™ Comfort Model and its four primary systems - S E E™ (Screen · Eye-line · Environment),   S E A T™ (Support · Elevation · Angles · Tilt), A R M S™ (Arm support · Reach · Mouse · Surface) and S P A S™ (Sit · Perch · Active · Stand)  form part of the Ergonomic Office Framework. This explainer framework and associated headers, text, diagrams and graphics present a structured, explanatory approach to office posture, vision, reach, seating behaviour and active movement, informed by applied ergonomics and observed workplace behaviour. The ergonomic office Framework is an open explanatory model and may be freely referenced and reproduced by health professionals, ergonomists, WHS practitioners, allied-health professionals and clinicians for educational and reference purposes, provided that clear attribution to ergonomic office is retained. The names, structure, terminology and visual representations of R E P O S E™, the ergonomic office P O S T U R E™ Comfort Model and its primary systems S E E™, S E A T™, A R M S™ and S P A S™ remain the intellectual property of ergonomicoffice and must not be modified, rebranded, sub-licensed or presented as independent or third-party commercial models or systems without prior written permission.



10. Website Disclaimer

The website and its contents are provided on an “as is” and “as available” basis.

We make no warranties regarding:

  • Accuracy, completeness or reliability of content

  • Availability or uptime of the website

  • Suitability of Goods for any specific medical or health condition

  • External links or third-party websites

We are not liable for:

  • Errors in product descriptions

  • Website outages or delays

  • Loss arising from reliance on general ergonomic information

  • Third-party actions, courier delays, or delivery issues outside our control


11. Product Disclaimer

Our products may be protected by:

  • Patents

  • Registered designs

  • Copyright

  • Trademarks

  • Pending applications

No product guarantees relief from specific medical conditions.

If discomfort or pain occurs, discontinue use and consult a qualified medical professional immediately.


12. Product Details, Dimensions and Specifications

Product descriptions, images, dimensions, colours, finishes, materials, weight ratings, features and specifications shown on this website are provided as a general guide only.

While ergonomicoffice makes reasonable efforts to keep product information accurate and current, product and details may vary from time to time due to supplier changes, manufacturing updates, product improvements, availability of components or changes made by the manufacturer.


13. External Links & Services

Our website may include links to third-party suppliers, couriers, payment gateways or resources.
We do not endorse or accept responsibility for:

  • Third-party accuracy

  • Privacy practices

  • Security standards

  • Business conduct

Use them at your own discretion.


14. Governing Law & Jurisdiction

These Terms are governed by the laws of the Australian Capital Territory (ACT).
Disputes shall be resolved exclusively in the courts of the ACT.


15. Severability

If any clause of these Terms is deemed invalid or unenforceable, the remaining clauses continue in full force.


16. Changes to Terms

We may amend these Terms at any time.
Revised versions take effect upon publication on this website.


17. Contact Us

ergonomicoffice Pty Limited
Email: sales@ergonomicoffice.com.au


Phone: 1300 555 930
Address: 4 Ipswich Street FYSHWICK. ACT 2609


ergonomicoffice logo

All Categories

All Categories

  • All products
  • Office Installations
  • Desks
  • Monitor
  • Chairs
  • Computer
  • Laptop
  • Copy Holders
  • Accessories

Information

Information

  • Warranty
  • Shipping policy
  • Terms of Use
  • Privacy Policy
  • Returns Policy
  • Security Policy
  • Contact
  • About
  • Modern Slavery Awareness

About Us

About Us

  • About ergonomicoffice
  • 10 Day Chair Trial
  • 100% AU ECO Wool Fabrics

Contact

Contact

  • sales@ergonomicoffice.com.au
  • 1300 555 930
  • 4 Ipswich St. FYSHWICK ACT 2609
  • Monday-Friday 9:00am - 5:00pm

ergonomicoffice Footer Logo
Copyright © 2026 ergonomicoffice
  • MasterCard
  • PayPal Express
  • Visa

Terms & Conditions

TERMS & CONDITIONS ( Checkout )

1. Definitions

Supplier means ergonomicoffice Pty Limited (ABN 87 008 617 794).
Buyer means the person or entity placing an Order for the supply of Goods.
Goods means the products supplied pursuant to an accepted Order.
Order means any written request for Goods issued by the Buyer, including via email, online checkout, purchase order, mail or other written communication accepted by the Supplier.


2. Warranty Against Defects & Australian Consumer Law

Goods supplied by ergonomicoffice come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

  • A replacement or refund for a major failure; and

  • Compensation for any other reasonably foreseeable loss or damage; and

  • Have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your ACL rights, ergonomicoffice provides the following manufacturer-backed warranties:

Warranty Coverage (Model Dependent)

ergonomicoffice provides the following general manufacturer-supported warranty coverage:

Chairs & Ergonomic Seating   : 2 - 15 years warranty (model dependant)

Covers structural and mechanical components under normal use. Warranties apply to goods used under normal operating conditions, following usage limits and care.

Electrical Components. :  1  year warranty

(height-adjustable desk motors, power modules, cables, transformers)

Peripheral Input Devices. : 1 year warranty

(keyboards, mice, trackballs, etc.)

Computer Workstation Accessories. : 1 year warranty

(Document Holder, LaptopStands, Footrests etc.)

These warranties apply under normal commercial use and do not cover:

  • Fair wear and tear

  • Misuse or abuse

  • Unauthorised modification

  • Damage caused by relocation or improper installation

To make a warranty claim, contact:
Email: sales@ergonomicoffice.com.au
Phone: 1300 555 930

The Supplier will provide instructions for return (if required). Return freight for assessment may be at the Buyer’s cost unless otherwise required by law. Goods will be assessed and remedied in accordance with ACL and applicable warranty terms.


3. Returns (Change of Mind)

Subject to ACL rights:

  • Items may be accepted for return within 14 days of purchase at the Supplier’s discretion.

  • Goods must be unopened, unused in original packaging and in re-saleable New condition.

  • A 20% administration and restocking fee applies.

  • Freight charges are non-refundable.

  • Special-order or customised items are non-refundable and non-exchangeable.

Return enquiries:
Email: sales@ergonomicoffice.com.au
Phone: 1300 555 930


4. Payment Terms

Payment may be made via:

  • Electronic Funds Transfer (EFT)

  • Approved account invoice

  • E-WAY

The Supplier may suspend supply where payment terms are not met.


5. Debt Recovery & Interest

The Buyer is liable for all reasonable costs incurred by the Supplier in recovering overdue amounts, including debt collection agency fees and or legal fees and costs.

Overdue accounts may incur interest at 1.5% per month, calculated daily, from the due date until payment is received in full.


6. Retention of Title

Legal and equitable title to the Goods remains with the Supplier until full payment is received unless contracted otherwise.

The Buyer:

  • Holds the Goods as fiduciary bailee until payment in full; and

  • Grants the Supplier the right to enter premises where Goods are stored to recover unpaid Goods after 60 days overdue.

Nothing in this clause limits any rights under the ACL.


7. Governing Law

These Terms are governed by the laws of the Australian Capital Territory and the parties submit to the exclusive jurisdiction of ACT courts.


8. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.


9. Intellectual Property

All copyright, trademarks, trade names, patents, designs, software, documentation and associated intellectual property supplied or embodied in the Goods remain the property of the Supplier or relevant rights holder.

The Buyer must not copy, reproduce, modify, reverse engineer or distribute any intellectual property without prior written consent.

Privacy Policy

ergonomicoffice – Privacy Policy

ergonomicoffice Pty Limited (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).  This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase products, or interact with us.


1. Personal Information We Collect

We may collect and hold personal information that allows us to provide products and services to you, including:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order history and invoice details

  • Payment metadata (transaction reference from our payment processor; we do not store credit card numbers)

  • Communications and support enquiries

We only collect information that is reasonably necessary for our business functions.


2. How We Collect Personal Information

We collect personal information in several ways:

  • When you place an order on our website

  • When you create an account

  • When you contact us via phone, email or online forms

  • Through payment processors (for payment confirmation only)

  • Through our delivery and logistics partners

  • Through website analytics tools (Google Analytics or similar)

Where practical, we collect personal information directly from you. 


3. Why We Collect and Use Personal Information

We collect, use and process your personal information for the following purposes:

  • To process and deliver your orders

  • To provide customer support, warranty services and product advice

  • To manage your account and purchase history

  • To send you transactional communications (order confirmation, dispatch notifications, service messages)

  • To send marketing communications such as product updates, newsletters and promotions (you may opt out at any time)

  • To improve our website, products and customer experience

  • To comply with legal, taxation and accounting obligations

We do not sell your personal information to third parties.


4. Disclosure to Third Parties

We may disclose personal information to trusted third-party providers where necessary to operate our business, including:

  • Payment processors

  • Delivery and freight providers

  • Email marketing and CRM platforms

  • IT and website hosting providers

  • Government agencies where required by law

These third parties are only provided the information they need to perform their services and are required to handle your information in accordance with privacy obligations.


5. Overseas Storage and Cross-Border Disclosure

Some of the third-party service providers we use are located outside Australia or store data on servers hosted overseas.

This may include (but is not limited to) the United States, where reputable global platforms such as email marketing, CRM or cloud-hosting services may process customer information.

By providing us with your personal information, you consent to the possibility that it may be transferred, stored or processed outside Australia.

We take reasonable steps to ensure any overseas recipients comply with privacy standards that are substantially similar to the Australian Privacy Principles, or otherwise protect your information appropriately.


6. Data Security

We take reasonable steps to protect your personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

Security measures include:

  • SSL website encryption

  • Firewalls and intrusion monitoring

  • Password-protected systems

  • Restricted staff access

  • Antivirus and email filtering

  • Secure third-party hosting providers

No data transmission over the internet is 100% secure, but we follow industry best practice to protect your information.


7. Access, Correction and Deletion of Personal Information

You have the right to request:

  • A copy of the personal information we hold about you

  • Correction of any inaccurate or incomplete information

  • Deletion of your personal information (unless we are required by law to retain it)

To make a request, contact our Privacy Officer (details below).
We may need to verify your identity before fulfilling your request.

We aim to respond to all requests within 30 days.


8. Marketing Communications & Unsubscribe

You may receive marketing communications from us if:

  • You are an existing customer, or

  • You have opted in to receive marketing updates

You may opt out at any time by:

  • Clicking “Unsubscribe” in any marketing email, or

  • Contacting us at sales@ergonomicoffice.com.au

Unsubscribing will not affect essential service emails such as order confirmations or delivery updates.


9. Data Retention

We retain personal information only as long as necessary for:

  • Fulfilling orders and contractual obligations

  • Providing warranties or product support

  • Accounting and taxation compliance

  • Legitimate business purposes

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.


10. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience and analyse website performance.

You can change your browser settings to reject cookies, though this may affect website functionality.

Analytics data may be stored overseas by our service providers (e.g. Google Analytics).


11. Making a Privacy Complaint

If you have a privacy concern or believe your personal information has been mishandled, please contact our Privacy Officer:

Privacy Officer – Ergonomic Office
Email: sales@ergonomicoffice.com.au


Phone: 1300 555 930
Postal: GPO Box 979 Canberra ACT 2601

We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

.


12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology or legal obligations.
The most current version will always be available at ergonomicoffice.com.au/privacy_policy.

We recommend checking this page periodically for updates.