TERMS & CONDITIONS ( Checkout )

1. Definitions

Supplier means ergonomicoffice Pty Limited (ABN 87 008 617 794).
Buyer means the person or entity placing an Order for the supply of Goods.
Goods means the products supplied pursuant to an accepted Order.
Order means any written request for Goods issued by the Buyer, including via email, online checkout, purchase order, mail or other written communication accepted by the Supplier.

2. Warranty Against Defects & Australian Consumer Law

Goods supplied by ergonomicoffice come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

• A replacement or refund for a major failure; and

• Compensation for any other reasonably foreseeable loss or damage; and

• Have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your ACL rights, ergonomicoffice provides the following manufacturer-backed warranties:

Warranty Coverage (Model Dependent)

ergonomicoffice provides the following general manufacturer-supported warranty coverage:

Chairs & Ergonomic Seating   : 2 - 15 years warranty (model dependant)

Covers structural and mechanical components under normal use. Warranties apply to goods used under normal operating conditions, following usage limits and care.

Electrical Components. :  1  year warranty

(height-adjustable desk motors, power modules, cables, transformers)

Peripheral Input Devices. : 1 year warranty

(keyboards, mice, trackballs, etc.)

Computer Workstation Accessories. : 1 year warranty

(Document Holder, LaptopStands, Footrests etc.)

These warranties apply under normal commercial use and do not cover:

• Fair wear and tear

• Misuse or abuse

• Unauthorised modification

• Damage caused by relocation or improper installation

To make a warranty claim, contact:
Email: sales@ergonomicoffice.com.au
Phone: 1300 555 930

The Supplier will provide instructions for return (if required). Return freight for assessment may be at the Buyer’s cost unless otherwise required by law. Goods will be assessed and remedied in accordance with ACL and applicable warranty terms.

3. Returns (Change of Mind)

Subject to ACL rights:

• Items may be accepted for return within 14 days of purchase at the Supplier’s discretion.

• Goods must be unopened, unused in original packaging and in re-saleable New condition.

• A 20% administration and restocking fee applies.

• Freight charges are non-refundable.

• Special-order or customised items are non-refundable and non-exchangeable.

Return enquiries:
Email: sales@ergonomicoffice.com.au
Phone: 1300 555 930

4. Payment Terms

Payment may be made via:

• Electronic Funds Transfer (EFT)

• Approved account invoice

• E-WAY

The Supplier may suspend supply where payment terms are not met.

5. Debt Recovery & Interest

The Buyer is liable for all reasonable costs incurred by the Supplier in recovering overdue amounts, including debt collection agency fees and or legal fees and costs.

Overdue accounts may incur interest at 1.5% per month, calculated daily, from the due date until payment is received in full.

6. Retention of Title

Legal and equitable title to the Goods remains with the Supplier until full payment is received unless contracted otherwise.

The Buyer:

• Holds the Goods as fiduciary bailee until payment in full; and

• Grants the Supplier the right to enter premises where Goods are stored to recover unpaid Goods after 60 days overdue.

Nothing in this clause limits any rights under the ACL.

7. Governing Law

These Terms are governed by the laws of the Australian Capital Territory and the parties submit to the exclusive jurisdiction of ACT courts.

8. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

9. Intellectual Property

All copyright, trademarks, trade names, patents, designs, software, documentation and associated intellectual property supplied or embodied in the Goods remain the property of the Supplier or relevant rights holder.

The Buyer must not copy, reproduce, modify, reverse engineer or distribute any intellectual property without prior written consent.

ergonomicoffice – Privacy Policy

ergonomicoffice Pty Limited (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).  This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase products, or interact with us.

1. Personal Information We Collect

We may collect and hold personal information that allows us to provide products and services to you, including:

• Name

• Email address

• Phone number

• Billing and delivery address

• Order history and invoice details

• Payment metadata (transaction reference from our payment processor; we do not store credit card numbers)

• Communications and support enquiries

We only collect information that is reasonably necessary for our business functions.

2. How We Collect Personal Information

We collect personal information in several ways:

• When you place an order on our website

• When you create an account

• When you contact us via phone, email or online forms

• Through payment processors (for payment confirmation only)

• Through our delivery and logistics partners

• Through website analytics tools (Google Analytics or similar)

Where practical, we collect personal information directly from you. 

3. Why We Collect and Use Personal Information

We collect, use and process your personal information for the following purposes:

• To process and deliver your orders

• To provide customer support, warranty services and product advice

• To manage your account and purchase history

• To send you transactional communications (order confirmation, dispatch notifications, service messages)

• To send marketing communications such as product updates, newsletters and promotions (you may opt out at any time)

• To improve our website, products and customer experience

• To comply with legal, taxation and accounting obligations

We do not sell your personal information to third parties.

4. Disclosure to Third Parties

We may disclose personal information to trusted third-party providers where necessary to operate our business, including:

• Payment processors

• Delivery and freight providers

• Email marketing and CRM platforms

• IT and website hosting providers

• Government agencies where required by law

These third parties are only provided the information they need to perform their services and are required to handle your information in accordance with privacy obligations.

5. Overseas Storage and Cross-Border Disclosure

Some of the third-party service providers we use are located outside Australia or store data on servers hosted overseas.

This may include (but is not limited to) the United States, where reputable global platforms such as email marketing, CRM or cloud-hosting services may process customer information.

By providing us with your personal information, you consent to the possibility that it may be transferred, stored or processed outside Australia.

We take reasonable steps to ensure any overseas recipients comply with privacy standards that are substantially similar to the Australian Privacy Principles, or otherwise protect your information appropriately.

6. Data Security

We take reasonable steps to protect your personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification

• Disclosure

Security measures include:

• SSL website encryption

• Firewalls and intrusion monitoring

• Password-protected systems

• Restricted staff access

• Antivirus and email filtering

• Secure third-party hosting providers

No data transmission over the internet is 100% secure, but we follow industry best practice to protect your information.

7. Access, Correction and Deletion of Personal Information

You have the right to request:

• A copy of the personal information we hold about you

• Correction of any inaccurate or incomplete information

• Deletion of your personal information (unless we are required by law to retain it)

To make a request, contact our Privacy Officer (details below).
We may need to verify your identity before fulfilling your request.

We aim to respond to all requests within 30 days.

8. Marketing Communications & Unsubscribe

You may receive marketing communications from us if:

• You are an existing customer, or

• You have opted in to receive marketing updates

You may opt out at any time by:

• Clicking “Unsubscribe” in any marketing email, or

• Contacting us at sales@ergonomicoffice.com.au

Unsubscribing will not affect essential service emails such as order confirmations or delivery updates.

9. Data Retention

We retain personal information only as long as necessary for:

• Fulfilling orders and contractual obligations

• Providing warranties or product support

• Accounting and taxation compliance

• Legitimate business purposes

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.

10. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience and analyse website performance.

You can change your browser settings to reject cookies, though this may affect website functionality.

Analytics data may be stored overseas by our service providers (e.g. Google Analytics).

11. Making a Privacy Complaint

If you have a privacy concern or believe your personal information has been mishandled, please contact our Privacy Officer:

Privacy Officer – Ergonomic Office
Email: sales@ergonomicoffice.com.au

Phone: 1300 555 930
Postal: GPO Box 979 Canberra ACT 2601

We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology or legal obligations.
The most current version will always be available at ergonomicoffice.com.au/privacy_policy.

We recommend checking this page periodically for updates.